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“When giving hard feedback they become harsh, clinical, calculative and unemotional. All the flexible kindness is
replaced by rigid compliance. This often comes out when a leader needs to give their people feedback. Giving feedback is a critical role of leadership, yet the way in which it is given can leave the person on the other end feeling
confused. After finding themselves on either side of this negative experience, we often see people change. They turn into one of these persona’s you might recognise: Jekyll & Hyde, The Drill-Sergeant, or, Mr Nice Guy.” – Empathic Consulting

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Jane Ferrier