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Always speaking first in meetings, criticising others’ points of view and displaying defensiveness to feedback are typical behaviours exhibited by people who believe they are always right.

“You might notice a lot of ‘I’ and ‘my’ in their language”, rather than the more collaborative “‘we’ and ‘our,’” observes Anna Marshall, author and director of People Mastery.

An overpowering desire to be right limits diversity of thought and kills innovation.

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Jane Ferrier