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Managers used to be selected and promoted largely based on their ability to manage and evaluate the performance of employees who could carry out a particular set of tasks. Recently, three disruptive, transformative trends are challenging traditional definitions of the manager role: Normalization of remote work, automation, and changing employee expectations. To be successful in this new environment, managers must lead with empathy. This will require organisations to develop their managers’ skills, awaken their mindsets to manage in new ways, and create the capacity across the organisation to enable this shift.

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Jane Ferrier